Policies & Terms

At 986 Productions, we work hard to get your gear to you as quickly and reliably as possible. Please read the details below so you know what to expect when ordering from us.

Processing & Handling

Most orders are shipped from our in-house facility or one of our partner warehouses. Orders are generally processed and shipped within a variable time frame depending on stock location and availability. All orders will be shipped within 30 days of purchase. If we are unable to ship your order within this time frame, you are entitled to a full refund.

Shipping Methods & Delivery Estimates

We use FedEx, UPS, or USPS as our primary carriers. Delivery estimates are based on the shipping method you choose at checkout. Please note: Estimated delivery dates are provided by the carrier and may vary due to factors outside our control (weather, carrier delays, customs, etc.).

Responsibility After Shipment

Once your order leaves our facility, the carrier is responsible for delivery and handling. We are not responsible for packages that are lost, delayed, or damaged while in transit.

Lost or Damaged Packages

If your package arrives damaged, we’ll do our best to assist you and may offer a discount as a goodwill gesture. If your package appears lost, we will work with you and the carrier to track it down. If confirmed lost, we will ship a replacement item or issue you a full refund.

International Shipping

International delivery times vary depending on location, customs, and carrier schedules. Customers are responsible for any customs fees, duties, or taxes charged by their country.

We want you to be happy with your gear. Please read our refund and return policy carefully to understand your rights and responsibilities when making a purchase from 986 Productions.

Eligibility

You may request a refund or exchange within 30 days of receiving your item. After 30 days, we cannot offer any type of refund or exchange.

How to Request a Refund

Email us at cyrus@986productions.online or submit a request through your account with your order number and reason for return. We will review your request and notify you if it is approved.

Refund Options

Refunds can be issued as store credit or back to your original payment method. We cover return shipping if the return is approved due to product defect or sizing issue.

Non-Refundable Items

No refunds for items damaged by misuse, items without proof of purchase, or returns after 30 days.

Return Shipping

If approved, we’ll provide a prepaid shipping label. If not, you are responsible for shipping costs.

By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by the following Terms of Service.

Overview

986 Productions operates the website for snowboarding gear, accessories, and services. These terms govern your use of our site.

Eligibility

You must be 18 or older or have parental consent to purchase.

Orders & Payment

All orders depend on acceptance and availability. Prices are in USD and may change. Payments are handled by third-party processors like PayPal.

Shipping & Delivery

See our Shipping Policy. Once an order is with the carrier, we are not responsible for delays, losses, or damages.

Returns & Refunds

See our Refund Policy. By purchasing, you agree to these terms.

Product Use

Snowboarding carries inherent risks. You accept full responsibility for safe use of gear.

Intellectual Property

All site content belongs to 986 Productions and may not be used without permission.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.

Contact

Email: cyrus@986productions.online